Premier Program practices save up to $1,500 on onboarding fees.
Support from a team dedicated to your success.
We value your time and are committed to helping you succeed. We’re a team with a passion for the eye care industry with over 90 CPO certified team members and dozens more who have worked in actual practices—we understand the ins and outs of optometry.
We believe in a stress-free way to get the support you need, when you need it. You can reach the Eyefinity Customer Care team by phone, Monday to Friday, from 6:00am–5:00pm (PST), by filling out our contact us form, or by visiting one of our support communities. Our compassionate customer care team is ready with a variety of tools and resources to ensure your practice can confidently leverage our software to care for patients every single day.
We use a call-back system, so if you aren’t immediately connected to our team, just leave your number and we’ll call you back when it's your turn.
Take advantage of our online support communities, instructional guides, and on-demand videos to get answers to your questions fast.
No matter where you are in your Eyefinity journey, our dedicated, U.S. based education and support teams are just a phone call away.
We don’t limit customer care just to the people who pick up the phone when you have a question. Every person at Eyefinity, no matter the department, is committed to your success. Take David Mckovich, for example.
David Mckovich was a developer at Eyefinity for many years. He put customers at the center of everything he did and would not hesitate to go out of his way to deliver exceptional support.
Since David’s passing in 2014, we have been recognizing employees in his honor with the David Mckovich Customer Courage Award. This prestigious recognition is awarded to team members who embody our company’s values, have a passion for caring for our customers, and the eye care industry.
Since 2015, we've been highlighting team members, who were not only nominated by their peers, but by customers too! Meet just a few of our past winners below.
Sr Software Engineer
Sr Systems Analyst
Technical Services System Engineer
Software Support Representative
Sr Implementation Consultant
Sr Marketing & Brand Management Specialist
Sr Software Engineer
Sr Business Analyst
Sr Product Advocate
Test Software Engineer
See the Eyefinity difference for yourself.