Frequently Asked Questions

General Questions

Cloud-Based Software

Data Security

  • What does Eyefinity offer in terms of data security? 

    In addition to regular updates, security patches, and up-to-date antivirus software, Eyefinity has also achieved certifications like SOC 2 Type II and EHNAC, adhering to stringent HIPAA data protection standards. 

  • What is SOC 2 Type II? 

    SOC 2 Type II certification is an annual third-party evaluation of more than 150 cybersecurity controls, ensuring thorough, proactive data protection for practices using Eyefinity’s cloud-based practice management software. As of this writing, we are the only optometric software on the market with this certification. 

  • What does it mean to be EHNAC Accredited? 

    We’ve earned accreditations from the Electronic Healthcare Network Accreditation Commission (EHNAC) since 2004. This rigorous evaluation proves that we hold our electronic health records platforms to high standards of data protection aligned with HIPAA regulations.  

Onboarding and Training

  • What will I be learning while onboarding?

    Your dedicated Eyefinity Implementation Consultant will provide you with a customized Education Plan for your practice. This plan will have training tracks for each member of your staff, covering all the essential functions for day-to-day business.

  • How will the training be completed?

    We offer a blended-learning experience through The Eyefinity Learning Center, with on-demand videos and live sessions with an Eyefinity Solution Educator. Our virtual training empowers you and your staff to be successful when you go live.

  • How long does onboarding take?

    We have found that, on average, it takes approximately 90 days to onboard. The process includes the following phases:

    1. Discovery and Design
    2. Training
    3. Data Conversion
    4. Transition to Live
    5. Transition to Your Eyefinity Support Team
  • Will I have one point of contact through the process?

    Yes, your Implementation Consultant will be your point of contact throughout your training and onboarding journey.

  • Can I onboard faster?

    Your Eyefinity Implementation Consultant works with you to make the transition as smooth as possible and ensure the goals you established during project kickoff are achieved. Your onboarding speed is dependent on the amount of time your practice staff can dedicate to completing training and preparation.

  • How much time do I have to dedicate to training?

    We recommend 2 – 4 hours of training and exercises weekly by each staff member.

  • How much assistance do I get?

    You’ll have a Project Manager and Implementation Consultant to guide you through every step of the onboarding process, including:

    • Complete product configuration and integration
    • Weekly consult with your practice on adoption of best practices and business process changes
    • Online blended-learning through Eyefinity Learning Center with both on-demand and live hands-on training sessions
    • Data conversion from your previous software to the Eyefinity software (prior to go-live)
    • Ongoing support upon transition to Eyefinity software with an introduction to your Eyefinity Support Team
  • Will you be able to convert my data to the new system?

    Yes, compatible data will be converted at the time of your go-live to your new software. The data that is converted will depend on the compatibility of the software we’re transferring it over from. Not all data may come across, but Eyefinity will assess on a case-by-case basis.

  • What are my options for training after I complete onboarding?

    Eyefinity provides on-demand tutorials, private training, webinars, and conferences such as the Lodge, (which is offered twice a year) to assist you with learning about our products.

Electronic Patient Notifications

Image Management

Doctor-Remote Comprehensive Eye Exams

Current Promotions and Pricing

  • What special offers do you currently have?  

    We are offering three months free of Electronic Patient Notifications. For new users, we are also offering three months free of Image Management. These deals don’t have any expiration dates—sign up anytime if you’re eligible! 

  • Are there any special offers available for Premier Edge practices? 

    VSP Vision Premier Edge practices are eligible to receive 50% off onboarding fees for up to three doctors on any new combined subscription or purchase of Eyefinity Practice Management and/or Eyefinity EHR. This offer has been extended through December 31, 2024.  

  • What special offers are available for PECAA Members?  

    Starting January 1, 2024, through the year's end, PECAA members can receive free onboarding and three months free of Electronic Patient Notifications and Image Management on any new subscription of Eyefinity Practice Management and/or Eyefinity EHR. 

  • How is Eyefinity software priced?  

    Across our various cloud solutions, we have a one-time setup and onboarding fee. 

    Practices are then billed a monthly subscription fee. We use a monthly subscription model based on the number of doctors and locations you have. 

    These fees cover the cost of cloud storage, continued development, security and regulatory updates, and other essential functions.

  • Are there any payment options currently available?  

    Practices purchasing a new subscription of Eyefinity Practice Management and/or Eyefinity EHR can split their upfront costs into 12 monthly installments. This program ends December 31, 2024.