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The following sections explain the system terminology, describe the minimum software, hardware, and network specifications, and illustrate the implementation methods required by OfficeMate®/ExamWRITER®:
These system requirements are routinely reviewed and updated. This page was last updated February 20, 2023. View a printer-friendly version of these requirements.
The requirements outlined on this page represent the minimum system specifications required to effectively use the OfficeMate/ExamWRITER software. Failure to meet these requirements will noticeably degrade the performance of the software.
Overall performance is predicated on four areas of hardware:
Monitor these system resources and upgrade them before they reach 80% of capacity.
In addition to these requirements, review and adhere to the requirements and recommendations provided by your other software and equipment vendors. For example, ECR Vault requires a dedicated server with its own specifications.
IMPORTANT: Eyefinity® highly recommends employing certified technicians to install and manage your computer systems. Eyefinity does not provide support for your computer systems, hardware, or networking.
An individual or service provider whose primary business is providing computer hardware, software, and network support services to small and medium businesses. Certified technicians have practical experience supporting and maintaining Microsoft Windows Server, SQL Server, Terminal Services, and wired or wireless networks. Certified technicians maintain a working knowledge of current and changing technologies.
You should always employ certified technicians to set up and manage your practice technology, and those technicians should be certified for the technology they are managing. For example, the certified technician who manages your database should be certified in Microsoft SQL Server.
Client or Workstation
A computer that is connected to the server and relies on the server for data files and network connections.
The CPU or central processing unit and is also known as the processor or microprocessor. It's the "brains" of the computer and responsible for running all of your computer software.
Terminal Services allows a user to access OfficeMate/ExamWRITER on a remote computer over your network.
If the workstations in your practice (single or multiple locations) access the OfficeMate/ExamWRITER applications via a network connection to a central server, you may have a Terminal Services environment.
If the OfficeMate/ExamWRITER applications reside on individual workstations in your practice (single or multiple locations), you have a non-Terminal Services environment.
1 Requires OfficeMate/ExamWRITER 15.3 or later.
2 Requires OfficeMate/ExamWRITER 14.0 or later.
Install the latest service pack and critical updates for your operating system. Ensure that your computer is certified for the operating system that you are using.
3 Eyefinity supports OfficeMate/ExamWRITER 15.3 on Windows 11 Pro Edition and Enterprise Edition. Earlier versions of OfficeMate/ExamWRITER are not supported on Windows 11.
4 Eyefinity supports OfficeMate/ExamWRITER 12.0 on Windows 10 Pro Edition and Enterprise Edition. Earlier versions of OfficeMate/ExamWRITER are not supported on Windows 10.
5 Windows 11 and Windows 10 do not support TWAIN, which is currently required to scan documents into eDocs.
Install the latest service pack and critical updates for your operating system. Ensure that your computer is certified for the operating system that you are using. OfficeMate/ExamWRITER runs in 32-bit and 64-bit environments.
Refer to the System Requirements section for a complete list of supported operating systems.
Note: Eyefinity highly recommends employing certified operating system and networking technicians to install and manage your computer systems. Eyefinity does not provide support for your computer systems.
Peripherals are components that you attach to your computer to add functionality. Peripherals may include printers, scanners, and backup media. Although Eyefinity outlines the following requirements for peripherals, not every peripheral is required.
DYMO LabelWriter 450
Requires the DYMO 22.214.171.124 software. Later versions are not supported. Download the driver.
The DYMO LabelWriter must be attached to a computer that is connected to your practice’s local network or connected to the practice's network through a VPN. For more information, go to Setting Up DYMO LabelWriter with Terminal Services.
Officemate/ExamWRITER 15.3.4737 or later.requires the DYMO Connect software. Refer to this chart to determine the DYMO Connect version compatible with your operating system.
The DYMO LabelWriter 550 requires Officemate/ExamWRITER 15.3.4737 or later.
Requires the DYMO Connect software. Refer to this chart to determine the DYMO Connect version compatible with your operating system.
Server hardware requirements vary greatly depending on the number of users. Refer to the hardware requirements that best fit your user group:
Refer to the Software Requirements section for a complete list of supported server operating systems and supported SQL server versions and editions.
Dell PowerEdge T630
IBM Lenovo TD350
HP ProLiant ML350 Series
Think Smart Smart Server 9
146 GB SCSI or
SAS (15 K rpm)
8 GB minimum available space
Dell PowerEdge T330
IBM Lenovo TS440
HP ProLiant ML110 Series
Think Smart Smart Server 9
146 GB SCSI or
SAS (15 K rpm) or
Enterprise-class SATA (10 K rpm)
If you have more than 20 users, we highly suggest using OfficeMate/ExamWRITER in a Terminal Server environment. Noticeable performance issues arise if you have more than 20 users in a non-Terminal Server environment. Using a Terminal Server in your practice offers many benefits:
12 GB plus ½ GB per user
Refer to the& Software Requirements section for a complete list of supported server operating systems and supported SQL server versions and editions.
Two Octa-core Intel Xeon E5-2609 v4
Octa-core Intel Xeon E5-2609 v4
OS: 146 GB SCSI or SAS (15 K rpm)
Data: 146 GB SCSI or SAS (15 K rpm)
8 GB available minimum space
OS: RAID 1, two drive minimum
Data: RAID 10, six drive minimum (software RAID not supported)
8 GB plus ½ GB per user
RAID 1, two drive minimum (software RAID not supported)
Two: One SQL database server and one application Terminal Server
VMWare vSphere 5 Standard or later (licensed for two physical CPUs)
Two Octa-core Intel Xeon E5-2660 or better
64 GB (30 GB assigned to each VM, 4 GB reserved for the virtual host)
OS: Two 146 GB SCSI or SAS (15 K rpm), RAID 1
VM: Six 300 GB SCSI or SAS (10 K rpm), RAID 10
Eyefinity highly recommends employing certified operating system and networking technicians to install and manage your computer systems. Eyefinity does not provide support for networks.
802.11ac business-grade router and 802.11ac wireless network card
802.11n may be used in a Terminal Services environment
Enable wireless security.
Purchase your wireless access port and wireless network card from the same manufacturer.
Wireless networks offer significantly lower performance and reliability than wired networks; therefore, Eyefinity recommends hard-wired networks in environments where high performance is necessary.
Use Remote Desktop Connection to access OfficeMate/ExamWRITER running on a Terminal Server in single and multilocation practices.
Use RDP to connect client workstations to a terminal server. Use the TCP/IP protocol and 3389 default port.
Eyefinity recommends using multiple back up methods and backing up your data to multiple files in case one backup file is corrupt. Work with your data backup provider or certified operating system and networking technician to determine which solution is best for you. For more information about backup media, refer to the Backing Up and Restoring Datainstructions.
iBackup Powered by DataHEALTH
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The OfficeMate Suite installation requirements are listed below. Adhering to these requirements will greatly improve the OfficeMate Suite installation process.
Note: Eyefinity/OfficeMate highly recommends employing certified operating system and networking technicians to install and manage your computer systems. Eyefinity/OfficeMate does not provide support for networks.
You can implement the OfficeMate Suite in a terminal services or standalone environment. See the printable copy of these requirements to view the illustrations of the main components and data flow of OfficeMate using the terminal services and standalone implementation methods.
The features of using terminal services and standalone implementations are detailed in the table below so that you can properly set up the implementation environment of your choice.