This page explains the requirements for Eyefinity® EHR. These system requirements are routinely reviewed and updated.
The requirements outlined on this page represent the minimum hardware and system specifications required to effectively use the Eyefinity EHR. Failure to meet these requirements will noticeably degrade the performance of the software.
Ensure that you also meet the requirements for your practice managements software. For example, OfficeMate® users must also meet the system requirements specified on the OfficeMate System Requirements page.
Individual pieces of diagnostic equipment may have their own system requirements. Verify the requirements with your hardware vendor.
Use any of the following iPad® models running iPadOS 13 or later.
|iPad (5th, 6th, or 7th generation)||Wi-Fi||16 GB or more|
|iPad mini (4 or 5th generation)||Wi-Fi||16 GB or more|
|iPad Air (2 or 3rd generation)||Wi-Fi||16 GB or more|
|iPad Pro (any generation)||Wi-Fi||32 GB or more|
When acquiring a new iPad, you should always purchase the latest model to ensure the longest useful life. The models listed here represent all supported models. While you can install the latest iPadOS and Eyefinity EHR on the lowest models listed here, performance may suffer.
Printing from the iPad requires an AirPrint-capable printer. Refer to Apple's AirPrint Basics page for more information about AirPrint.
While Eyefinity EHR is designed to allow you to tap and swipe through patient encounters, you may occasionally need to supplement your visit notes with written annotations. For the best experience, Eyefinity recommends the following iPad keyboards:
- Apple Smart Keyboard Folio
- Logitech Slim Folio iPad Keyboard Case
Note: If you are running OfficeMate on the same workstation, you must also meet the OfficeMate requirements. Refer to the OfficeMate System Requirements page.
Windows 10 (Pro, Enterprise)
Firefox (latest version)
Other web browsers are not supported.
|Other applications||Latest version of OfficeMate (if using)|
|Processor||Intel® Core™ 2 Duo Processor or better|
|Hard drive||80 GB|
|Monitor||1280×1024 pixels (24-bit)|
Most modern scanners support TWAIN drivers. If you're not sure whether or not your scanner is TWAIN compatible, contact your device's manufacturer.
1 Microsoft ended support for Windows 7 on January 14, 2020. Consider upgrading to Windows 8.1 or later as part of your HIPAA-compliance efforts.
Internet Bandwidth Requirements
5 Mbps download
10 Mbps download
|6–10||10 Mbps download
5 Mbps upload
|20 Mbps download
10 Mbps upload
|11–15||20 Mbps download
10 Mbps upload
|30 Mbps download
15 Mbps upload
|16–20||30 Mbps download
15 Mbps upload
50 Mbps download
|21+||50 Mbps download
20 Mbps upload
100 Mbps download
2 Number of users is based on the number of practice users (doctors, staff, and patients) simultaneously using Eyefinity cloud products (Eyefinity Practice Management, AcuityLogic, and Eyefinity EHR, including the patient kiosk) at the practice location.
To verify your practice’s bandwidth, go to Speakeasy Speed Test and select the city closest to you. If your bandwidth does not meet the minimum requirements for your practice type, contact your Internet service provider.
Wireless Router Requirements
You will need a router to connect your iPad to the Internet wirelessly. Select a business-grade router and enable wireless security and encryption for HIPAA compliance. For the best experience, meet or exceed the optimum recommendation.
|Wireless standard||802.11n||802.11ac||AirPort Extreme|
|Access points3||One per 3,500 sq. ft.||One per 2,500 sq. ft.||AirPort Express|
In addition, we recommend having a 4G LTE cellular hotspot available as a secondary Internet connection. While the cellular hotspot is useful in emergencies, you will notice dramatically slower performance, and it is not intended for daily use.
3 Work with your certified network technician to determine the number and placement of access points required for optimum wireless coverage.
The following ports and protocols must be enabled on your network.
This Health IT Module is 2015 Edition compliant and has been certified by an ONC-ACB in accordance with the applicable certification criteria adopted by the Secretary of Health and Human Services. This certification does not represent an endorsement by the U.S. Department of Health and Human Services.