Eyefinity EHR System Requirements

This page explains the requirements for Eyefinity® EHR. These system requirements are routinely reviewed and updated.

The requirements outlined on this page represent the minimum hardware and system specifications required to effectively use the Eyefinity EHR. Failure to meet these requirements will noticeably degrade the performance of the software.

Ensure that you also meet the requirements for your practice managements software. For example, OfficeMate® users must also meet the system requirements specified on the OfficeMate System Requirements page.

Individual pieces of diagnostic equipment may have their own system requirements. Verify the requirements with your hardware vendor.

iPad Requirements

Use any of the following iPad® models running iPadOS 17.1.1 or later.

  • iPad (6th generation or later)
  • iPad mini (5th generation or later)
  • iPad Air (3rd generation or later)
  • iPad Pro (2nd generation or later)

When acquiring a new iPad, you should always purchase the latest model to ensure the longest useful life. The models listed here represent all supported models. While you can install the latest iPadOS and Eyefinity EHR on the lowest models listed here, performance may suffer.

Printing from the iPad requires an AirPrint-capable printer. Refer to Apple's AirPrint Basics page for more information about AirPrint.

Wireless Keyboards

While Eyefinity EHR is designed to allow you to tap and swipe through patient encounters, you may occasionally need to supplement your visit notes with written annotations. For the best experience, Eyefinity recommends the following iPad keyboards:

  • Apple Smart Keyboard Folio
  • Logitech Slim Folio iPad Keyboard Case

Workstation Requirements

The requirements listed below represent the minimum specifications required by Eyefinity EHR.

Note: If you are running OfficeMate on the same workstation, you must also meet the OfficeMate requirements. Refer to the OfficeMate System Requirements page.

Hardware Requirement
Operating system

Windows 11 (Pro, Enterprise)
Windows 10 (Pro, Enterprise)
macOS 12 or later.

Web browser

Firefox (latest version)
Chrome (latest version)

Other web browsers are not supported.

Other applications Latest version of OfficeMate (if using)
Processor Intel® Core™ 2 Duo Processor or better
Memory 4 GB
Hard drive 80 GB
Monitor 1280×1024 pixels (24-bit)
Document scanner

Business-grade TWAIN compatible

Most modern scanners support TWAIN drivers. If you're not sure whether or not your scanner is TWAIN compatible, contact your device's manufacturer.

Internet Bandwidth Requirements

Business-grade Internet connectivity is required. The following table shows the minimum and recommended bandwidth speeds. For the best experience, meet or exceed the recommended bandwidth speed.

Number of Practice Users2 Minimum Bandwidth Speed Recommended Bandwidth Speed

5 Mbps download
3.5 Mbps upload

10 Mbps download
5 Mbps upload

6–10 10 Mbps download
5 Mbps upload
20 Mbps download
10 Mbps upload
11–15 20 Mbps download
10 Mbps upload
30 Mbps download
15 Mbps upload
16–20 30 Mbps download
15 Mbps upload

50 Mbps download
20 Mbps upload

21+ 50 Mbps download
20 Mbps upload

100 Mbps download
25 Mbps upload

2Number of users is based on the number of practice users (doctors, staff, and patients) simultaneously using Eyefinity cloud products (Eyefinity Practice Management, AcuityLogic, and Eyefinity EHR, including the patient kiosk) at the practice location.

To verify your practice’s bandwidth, go to Speakeasy Speed Test and select the city closest to you. If your bandwidth does not meet the minimum requirements for your practice type, contact your Internet service provider.

Wireless Router Requirements

You will need a router to connect your iPad to the Internet wirelessly. Select a business-grade router and enable wireless security and encryption for HIPAA compliance. For the best experience, meet or exceed the optimum recommendation.

Minimum Optimum Recommendation
Wireless standard 802.11n 802.11ac AirPort Extreme
Access points3 One per 3,500 sq. ft. One per 2,500 sq. ft. AirPort Express

In addition, we recommend having a 4G LTE cellular hotspot available as a secondary Internet connection. While the cellular hotspot is useful in emergencies, you will notice dramatically slower performance, and it is not intended for daily use.

3Work with your certified network technician to determine the number and placement of access points required for optimum wireless coverage.

Network Requirements

The following ports and protocols must be enabled on your network.

Port Protocol

This Health IT Module is 2015 Edition compliant and has been certified by an ONC-ACB in accordance with the applicable certification criteria adopted by the Secretary of Health and Human Services. This certification does not represent an endorsement by the U.S. Department of Health and Human Services.