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This page explains the requirements for Eyefinity® EHR. These system requirements are routinely reviewed and updated.
The requirements outlined on this page represent the minimum hardware and system specifications required to effectively use the Eyefinity EHR. Failure to meet these requirements will noticeably degrade the performance of the software.
Ensure that you also meet the requirements for your practice managements software. For example, OfficeMate® users must also meet the system requirements specified on the OfficeMate System Requirements page.
Individual pieces of diagnostic equipment may have their own system requirements. Verify the requirements with your hardware vendor.
Use any of the following iPad® models running iPadOS 17.1.1 or later.
When acquiring a new iPad, you should always purchase the latest model to ensure the longest useful life. The models listed here represent all supported models. While you can install the latest iPadOS and Eyefinity EHR on the lowest models listed here, performance may suffer.
Printing from the iPad requires an AirPrint-capable printer. Refer to Apple's AirPrint Basics page for more information about AirPrint.
While Eyefinity EHR is designed to allow you to tap and swipe through patient encounters, you may occasionally need to supplement your visit notes with written annotations. For the best experience, Eyefinity recommends the following iPad keyboards:
The requirements listed below represent the minimum specifications required by Eyefinity EHR.
Note: If you are running OfficeMate on the same workstation, you must also meet the OfficeMate requirements. Refer to the OfficeMate System Requirements page.
Windows 11 (Pro, Enterprise)
Windows 10 (Pro, Enterprise)
macOS 12 or later.
Firefox (latest version)
Chrome (latest version)
Other web browsers are not supported.
Business-grade TWAIN compatible
Most modern scanners support TWAIN drivers. If you're not sure whether or not your scanner is TWAIN compatible, contact your device's manufacturer.
Business-grade Internet connectivity is required. The following table shows the minimum and recommended bandwidth speeds. For the best experience, meet or exceed the recommended bandwidth speed.
5 Mbps download
3.5 Mbps upload
10 Mbps download
5 Mbps upload
50 Mbps download
20 Mbps upload
100 Mbps download
25 Mbps upload
2Number of users is based on the number of practice users (doctors, staff, and patients) simultaneously using Eyefinity cloud products (Eyefinity Practice Management, AcuityLogic, and Eyefinity EHR, including the patient kiosk) at the practice location.
To verify your practice’s bandwidth, go to Speakeasy Speed Test and select the city closest to you. If your bandwidth does not meet the minimum requirements for your practice type, contact your Internet service provider.
You will need a router to connect your iPad to the Internet wirelessly. Select a business-grade router and enable wireless security and encryption for HIPAA compliance. For the best experience, meet or exceed the optimum recommendation.
In addition, we recommend having a 4G LTE cellular hotspot available as a secondary Internet connection. While the cellular hotspot is useful in emergencies, you will notice dramatically slower performance, and it is not intended for daily use.
3Work with your certified network technician to determine the number and placement of access points required for optimum wireless coverage.
The following ports and protocols must be enabled on your network.
This Health IT Module is 2015 Edition compliant and has been certified by an ONC-ACB in accordance with the applicable certification criteria adopted by the Secretary of Health and Human Services. This certification does not represent an endorsement by the U.S. Department of Health and Human Services.