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Premier Program practices to save up to $1,500 on Eyefinity's cloud-based software.
Eyefinity offers cloud-based practice management and electronic health records software for both private and enterprise-level eye care practices.
Yes, Eyefinity has been a subsidiary of VSP VisionTM since its creation in 2000.
Eyefinity's integration with VSP Vision makes claims easier with real-time eligibilities and authorizations you can pull in bulk up to seven days before a patient's appointment. This integration has other perks, too, including automatic claims submission and an out-of-pocket cost estimator to keep patients informed and eliminate surprises at checkout.
From patient engagement to revenue cycle management, we offer a complete software ecosystem to support your practice. To that end, we partner with industry-leading solutions such as Worldpay, TriZetto, Optify, and more.
We offer a robust online help center that's available 24/7/365, but you can also reach our Customer Care team here.
Eyefinity offers a variety of learning opportunities for active users, including conferences, webinars, online articles, and our popular role-based training courses.
Active software users with a login can visit our Eyefinity Support Community to suggest new ideas and vote on existing submissions from peers.
Eyefnity.com originally launched in 2001 as a claims clearinghouse for VSP. Today, it enables practices to process claims, find labs, and order patients’ eyewear. Eyefinity’s cloud-based software is one complete solution designed to tackle daily tasks throughout your practice, from checking patients in and documenting exams, to assigning prescriptions and processing payments (no duplicate data entry required).
Our Help Center contains all the features and functionalities for Eyefinity Practice Management and Eyefinity EHR.
Cloud-based software means your data is stored in a remote server, versus in a self-hosted, on-premise server that you pay for and maintain. Cloud-based software requires almost no maintenance on your part and allows you the flexibility to work anytime, anywhere. Read more about the distinction between cloud and server software here.
Sometimes moving to cloud software requires you to learn a whole new platform, which we know can be tricky with an already busy schedule. However, Eyefinity offers a dedicated onboarding team to have your practice up and running as quickly as possible, minimizing impacts to your practice.
Since every practice's financial situation is different, costs are subjective. However, our ROI calculator can help you assess whether switching to the cloud would be a good move for your practice!
On top of a team dedicated to your success, you also get a ton of time-saving features and functionality. You can view them all here.
We integrate our electronic health records software with most diagnostic equipment on the market. For a complete list of integrations, visit this page. You can also visit our System Requirements list for more information.
While cloud-based software does require an internet connection for data transfer, Eyefinity’s cloud-based software has an extremely high average uptime rate ( ≥ 99%), meaning we experience very few outages on our end. If your practice is connected to the web, you should have no trouble running Eyefinity software.
In addition to regular updates, security patches, and up-to-date antivirus software, Eyefinity has also achieved certifications like SOC 2 Type II and EHNAC, adhering to stringent HIPAA data protection standards.
SOC 2 Type II certification is an annual third-party evaluation of more than 150 cybersecurity controls, ensuring thorough, proactive data protection for practices using Eyefinity’s cloud-based practice management software. As of this writing, we are the only optometric software on the market with this certification.
We’ve earned accreditations from the Electronic Healthcare Network Accreditation Commission (EHNAC) since 2004. This rigorous evaluation proves that we hold our electronic health records platforms to high standards of data protection aligned with HIPAA regulations.
Your dedicated Eyefinity Implementation Consultant will provide you with a customized Education Plan for your practice. This plan will have training tracks for each member of your staff, covering all the essential functions for day-to-day business.
We offer a blended-learning experience through The Eyefinity Learning Center, with on-demand videos and live sessions with an Eyefinity Solution Educator. Our virtual training empowers you and your staff to be successful when you go live.
We have found that, on average, it takes approximately 90 days to onboard. The process includes the following phases:
Yes, your Implementation Consultant will be your point of contact throughout your training and onboarding journey.
Your Eyefinity Implementation Consultant works with you to make the transition as smooth as possible and ensure the goals you established during project kickoff are achieved. Your onboarding speed is dependent on the amount of time your practice staff can dedicate to completing training and preparation.
We recommend 2 – 4 hours of training and exercises weekly by each staff member.
You’ll have a Project Manager and Implementation Consultant to guide you through every step of the onboarding process, including:
Yes, compatible data will be converted at the time of your go-live to your new software. The data that is converted will depend on the compatibility of the software we’re transferring it over from. Not all data may come across, but Eyefinity will assess on a case-by-case basis.
Eyefinity provides on-demand tutorials, private training, webinars, and conferences such as the Lodge, (which is offered twice a year) to assist you with learning about our products.
Electronic Patient Notifications are voice or text messages that can be sent to patients for upcoming scheduled appointments, recalls, and eyewear- ready notifications. When patients confirm their appointment, it is then automatically reflected in your schedule in Eyefinity Practice Management.
Eyefinity’s Electronic Patient Notifications cost $99 per month for the first practice and $49 per month for each additional location.
No. There are no set up fees for this service.
Setting your practice up with Electronic Patient Notifications takes anywhere from five to seven business days.
The Eyefinity Electronic Patient Notifications service automatically sends text or voice notifications that are directly integrated with your Eyefinity Practice Management system. All notifications are sent from a toll-free number that is not your office phone number. If a patient calls the number, the call is automatically forwarded to your office.
When you combine Eyefinity’s Electronic Patient Notifications and Eyefinity Practice Management, you get a fully integrated patient engagement tool that works hand-in-hand with your eWebExtra website, scheduler, and other order management tools. This allows you to automate reminders, recalls, and eyewear-ready notifications, saving your practice money and time.
With Eyefinity’s Electronic Patient Notifications you get unlimited reminders, recalls, and eyewear-ready notifications.
You can send text messages via Electronic Patient Notifications to patients with a mobile number recorded in Eyefinity Practice Management. Patients without a mobile number will receive a voice phone call at their home number instead of a text message.
Image Management in Eyefinity EHR allows you to review patient images in a centralized, iPad-friendly location. It integrates with 40+ leading diagnostic brands. Here's a list of all our equipment integrations.
With this feature, you’ll gain centralized access to patient reports and diagnostic images including fundus photography, anterior segment photography, corneal topography, and more. You can access all this right from Eyefinity EHR, reducing staff workload and eliminating the need to manually attach files to the patient’s chart.
You can expect to be on board with Image Management in one to two weeks.
Yes! For new Eyefinity EHR customers with up to three practice locations, Eyefinity is waiving fees for the first three months, including setup fees.
No, there is no sign-up deadline.
After the three-month free trial period, the Image Management fee will be automatically billed each month.
Without this promotion, setup costs $100, monthly fees for full-time doctors are $99, and monthly fees for part-time doctors are $69.
No, you can cancel your free trial at any time.
This model of telehealth enables practices to deliver comprehensive eye exams using equipment integrations from industry-leading partners—with the doctor remote and the patient in-office guided by the technician.
Any practice that is looking to expand their practice or grow their patients seen per day may benefit from this integration. Innovative technologies are making it possible for practices to expand patient capacity and increase revenue streams with integrations that support doctors in delivering in-office virtual patient care. Regulations for remote eye care exams vary by state. We recommend you refer to your local health authority guidelines.
Eyefinity software supports telehealth integrations with industry-leading vendors—ZEISS, Topcon, and DigitalOptometrics—to bring the best solutions to interested practices.
All three vendors integrate with Eyefinity Practice Management and AcuityLogic, with expanded Eyefinity EHR exam documentation integrations coming soon. Practices can extend their care options while harnessing the full power of the Eyefinity platform including appointment booking, exam coding, and processing claims and lab orders.
Yes. Once a certified partner is selected, setup is required to configure the integration in your practice management software.
The cost will vary by vendor and equipment.
For this integration, you will need a web camera and microphone in the exam room, in addition to a digital phoropter and digital slit lamp. You can see the full list of equipment integrations here.
Yes, the doctor-remote exam model requires the patient to be in the practice in order to perform a comprehensive eye exam utilizing the integrated exam equipment.
To help providers conduct doctor-remote eye exams, Eyefinity software supports telehealth integrations with these industry-leading vendors. Click each one to learn more:
Additionally, you can find information about telehealth integration in the VSP Provider Hub.
We are offering three months free of Electronic Patient Notifications. For new users, we are also offering three months free of Image Management. These deals don’t have any expiration dates—sign up anytime if you’re eligible!
VSP Vision Premier Edge practices are eligible to receive 50% off onboarding fees for up to three doctors on any new combined subscription or purchase of Eyefinity Practice Management and/or Eyefinity EHR. This offer has been extended through December 31, 2024.
Starting January 1, 2024, through the year's end, PECAA members can receive free onboarding and three months free of Electronic Patient Notifications and Image Management on any new subscription of Eyefinity Practice Management and/or Eyefinity EHR.
Across our various cloud solutions, we have a one-time setup and onboarding fee.
Practices are then billed a monthly subscription fee. We use a monthly subscription model based on the number of doctors and locations you have.
These fees cover the cost of cloud storage, continued development, security and regulatory updates, and other essential functions.
Practices purchasing a new subscription of Eyefinity Practice Management and/or Eyefinity EHR can split their upfront costs into 12 monthly installments. This program ends December 31, 2024.
