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Your dedicated Eyefinity Implementation Consultant will provide you with a customized Education Plan for your practice. This plan will have training tracks for each member of your staff, covering all the essential functions for day-to-day business.
We offer a blended-learning experience through The Eyefinity Learning Center, with on-demand videos and live sessions with an Eyefinity Solution Educator. Our virtual training empowers you and your staff to be successful when you go live.
We have found that, on average, it takes approximately 90 days to onboard. The process includes the following phases:
Yes, your Implementation Consultant will be your point of contact throughout your training and onboarding journey.
Your Eyefinity Implementation Consultant works with you to make the transition as smooth as possible and ensure the goals you established during project kickoff are achieved. Your onboarding speed is dependent on the amount of time your practice staff can dedicate to completing training and preparation.
We recommend 2 – 4 hours of training and exercises weekly by each staff member.
You’ll have a Project Manager and Implementation Consultant to guide you through every step of the onboarding process, including:
Yes, compatible data will be converted at the time of your go-live to your new software. The data that is converted will depend on the compatibility of the software we’re transferring it over from. Not all data may come across, but Eyefinity will assess on a case-by-case basis.
Eyefinity provides on-demand tutorials, private training, webinars, and conferences such as the Lodge, (which is offered twice a year) to assist you with learning about our products.
Yes. The ability to easily and properly document a telehealth exam is available to all existing Eyefinity EHR users in Eyefinity EHR as of Monday, March 30, 2020. This includes the addition of new treatment plans that allow for appropriate billing codes and modifiers to be set. You can also document time spent in a telehealth visit, which is critical to billing telehealth exams.
Yes. As of Friday, May 29, 2020, video chat capabilities are fully integrated with Eyefinity EHR to provide a complete, all-in-one telehealth solution that is patient friendly. In light of the impact COVID-19 has had on our industry and the economy, video chat capabilities will be offered at no additional cost through December 31, 2020.
No. Our telehealth solution is seamlessly integrated into Eyefinity EHR for ease of use and efficiency. To gain access to the telehealth capabilities, you can sign up for Eyefinity EHR by contacting Sales at 800.269.3666, option 2.
No. You can efficiently conduct, document, and code remote patient consultations on the latest version of the iPad app and browser version of Eyefinity EHR.
Yes. You may need to add new billing codes to your practice management system to align with new telehealth codes being added into Eyefinity EHR.
Note: If you are billing VSP®, specific modifiers may be required, regardless of place of service (POS). VSP currently supports POS code 11 (office) or 02 (telehealth) for billing submitted through Eyefinity Practice Management, OfficeMate, 837, or paper claims (e.g., COB claims). If billing on eClaim, AcuityLogic, or through 2020Source, POS code 11 (office) is required, plus specific modifiers.
No, not initially. Eyefinity EHR telehealth capabilities are available at no additional cost through December 31, 2020. In order to support doctors during the pandemic, all sign-up and utilization fees for the telehealth solutions will be waived. Fees for the use of Eyefinity EHR and our other products and services will continue to apply. Pricing beyond December 31, 2020 will be determined.
With Eyefinity EHR, you have the ability to efficiently document and code virtual patient visits and expand your scope of practice to provide remote care for consultations, supervision, and medication management.
Yes, it is possible. While treatment plans are consistent across Eyefinity EHR, please note that insurance providers may have different billing requirements and policies for telehealth. We recommend that you refer to insurance-specific billing guidelines.
We recommend that you refer to insurance-specific billing guidelines.
We recommend you refer to your local health authority guidelines, the American Optometric Association guidelines, as well as current regulatory guidelines and notices. Helpful resources include:
Yes. The secure, HIPAA-compliant telehealth capabilities in Eyefinity EHR will continue to be offered once the state of emergency has been lifted.
We encourage you to leverage your complimentary marketing channels to inform patients of telehealth services.
If you have an eWebEXTRA website from Eyefinity and need assistance with website updates, contact Website Services Support at customercare@eyefinity.com.
For additional guidance on maximizing telehealth services, you can refer to resources provided by the American Optometric Association (AOA) and the Centers for Medicare & Medicaid Services (CMS).
For questions about telehealth in Eyefinity EHR, you can contact the Eyefinity Customer Care team at TelehealthSupport@Eyefinity.com.
This model of telehealth enables practices to deliver comprehensive eye exams using equipment integrations from industry-leading partners—with the doctor remote and the patient in-office guided by the technician.
Any practice that is looking to expand their practice or grow their patients seen per day may benefit from this integration. Innovative technologies are making it possible for practices to expand patient capacity and increase revenue streams with integrations that support doctors in delivering in-office virtual patient care. Regulations for remote eye care exams vary by state. We recommend you refer to your local health authority guidelines.
Eyefinity software supports telehealth integrations with industry-leading vendors—ZEISS, Topcon, and DigitalOptometrics—to bring the best solutions to interested practices.
All three vendors integrate with Eyefinity Practice Management and AcuityLogic, with expanded Eyefinity EHR exam documentation integrations coming soon. Practices can extend their care options while harnessing the full power of the Eyefinity platform including appointment booking, exam coding, and processing claims and lab orders.
Yes. Once a certified partner is selected, setup is required to configure the integration in your practice management software.
The cost will vary by vendor and equipment.
For this integration, you will need a web camera and microphone in the exam room, in addition to a digital phoropter and digital slit lamp. You can see the full list of equipment integrations here.
Yes, the doctor-remote exam model requires the patient to be in the practice in order to perform a comprehensive eye exam utilizing the integrated exam equipment.
To help providers conduct doctor-remote eye exams, Eyefinity software supports telehealth integrations with these industry-leading vendors. Click each one to learn more:
Additionally, you can find information about telehealth integration in the VSP Provider Hub.
