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Eyefinity Encompass System Requirements

This page explains the requirements for Practice Management capabilities in Eyefinity Encompass™. These system requirements are routinely reviewed and updated.

The requirements outlined on this page represent the minimum hardware and system specifications required to effectively use Eyefinity Encompass. Failure to meet these requirements will noticeably degrade the performance of the software.

Workstation Requirements

The following requirements represent the minimum specifications required by Eyefinity Encompass.

Hardware Requirement Note
Operating system 1
  • Windows 11 (Pro, Enterprise)
  • Windows 10 (Pro, Enterprise)
  • Windows Server 2022 or later
  • macOS 13 (Ventura) or later
Microsoft is ending support for Windows 10 on October 14, 2025.
Web browser
  • Firefox (latest version)
  • Chrome (latest version)
  • Safari (latest version)
  • Microsoft Edge (latest version)
Other web browsers are not supported.
Processor Intel® Core™ 2 Duo Processor or better  
Memory 4 GB  
Hard drive 80 GB  
Monitor 1280×1024 pixels (24-bit)  
Document scanner

Business-grade TWAIN compatible

Check with your scanner manufacturer for TWAIN-compatible drivers for your version of Windows.
Other applications Adobe Reader  
1 Ensure your operating system also meets the requirements of any diagnostic or imaging equipment attached to the computer.

Mobile Device Requirements

The specifications listed here represent the minimum requirements.

Device Operating System Networking
iPadOS 17.5 or later Wi-Fi
Android 10 or later Wi-Fi
Windows 11 or later Wi-Fi

 

When acquiring a new mobile device, you should always purchase the latest model to ensure the longest useful life.

Printing from an iPad requires an AirPrint-capable printer. Refer to Apple’s AirPrint Basics page for more information about AirPrint.

Internet Bandwidth Requirements

Business-grade Internet connectivity is required. The following table shows the minimum and recommended bandwidth speeds. For the best experience, meet or exceed the recommended bandwidth speed.

Number of Practice Users2 Minimum Bandwidth Speed Recommended Bandwidth Speed
1–5

5 Mbps download
3.5 Mbps upload

10 Mbps download
5 Mbps upload

6–10 10 Mbps download
5 Mbps upload
20 Mbps download
10 Mbps upload
11–15 20 Mbps download
10 Mbps upload
30 Mbps download
15 Mbps upload
16–20 30 Mbps download
15 Mbps upload

50 Mbps download
20 Mbps upload

21+ 50 Mbps download
20 Mbps upload

100 Mbps download
25 Mbps upload

2 Number of users is based on the number of practice users (doctors, staff, and patients) simultaneously using Eyefinity cloud products (Eyefinity Encompass, AcuityLogic, including the patient kiosk) at the practice location.

To verify your practice’s bandwidth, go to Speakeasy Speed Test and select the city closest to you. If your bandwidth does not meet the minimum requirements for your practice type, contact your Internet service provider.

Wireless Router Requirements

You will need a router to connect your iPad to the Internet wirelessly. Select a business-grade router and enable wireless security and encryption for HIPAA compliance. For the best experience, meet or exceed the optimum recommendation.

  Minimum Optimum
Wireless standard 802.11n 802.11ac
Access points3 One per 3,500 sq. ft. One per 2,500 sq. ft.
3 Work with your certified network technician to determine the number and placement of access points required for optimum wireless coverage.

In addition, we recommend having a 4G LTE cellular hotspot available as a secondary Internet connection. While the cellular hotspot is useful in emergencies, you will notice dramatically slower performance, and it is not intended for daily use.

Document Printer Requirements

A business-grade PCL5e-compatible laser printer is required to print CMS 1500 forms.

Label Printer and Barcode Scanner Requirements

The following label printers and barcode scanners are compatible with Eyefinity Practice Management.

Model Notes  
Label Printer

SATO WS408TT (Part# WT202-400NN-EX1)

SATO CG408TT (Part# WWCG18031)

 

The CG408TT model has been discontinued by the manufacturer.

 

Barcode
Scanner

Datalogic Gryphon GM4132 Wireless (Part# GM4132-BK-910K1)

Datalogic Heron HD3130 Wired (Part #HD3130-BKK1B and Part #HD3130-WHK1B)

Symbol LS2208-SR20007R-UR USB

NADAMOO 433Mhz Wireless

Inateck BCST-70 Wireless

You can use any barcode scanner programmed to read the Interleaved 2 of 5 format with Eyefinity Practice Management.
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