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Eyefinity is A Partner for Your Success
We’ve all experienced contacting a business’ support team, only to enter a maze of pressing buttons and unanswered support chats, ending up with more questions than answers and a lot of frustration. This is not customer care.
At Eyefinity®, we understand what quality customer care looks like. It is a well-coordinated and thought-out support system focused on getting you the help you need as quickly and efficiently as possible.
Our dedicated Customer Care team provides multiple support channels to help your practice succeed including:
Product Recommendations For Your Unique Needs
Choosing the right software is an investment toward your practice’s potential. Our Account Executives consult with you to determine the best software options for your practice based on your needs and business goals.
Onboarding Tailored to Your Goals
When implementation is done right, it significantly enhances your chance of achieving your desired outcomes. We work with you to carefully craft a custom onboarding plan that helps make the move to your new software smooth.
Support with a Human Touch
We know your time is valuable, so we’ve implemented a call-back system that saves your spot in line, so you can get back to running your practice while you wait. When it’s your turn, one of our US based customer care team members will call you back, reducing any disruptions to your day-to-day operations.
A Community You Can Count On
We believe in collaboration. That is why we created a space where you can connect with other users on the same product as you for shared insights and learning.
Whether it is training existing staff members, determining new workflows, or making sure your current processes transfer to the new system correctly, we’ve got you covered.
Continuous Learning for Continued Success
You can take advantage of a variety of ongoing training opportunities available online and in-person.
Eyefinity partners with you to achieve your practice goals—not just on the day of purchase but all the way through your practice journey.
Ready to make the jump to Eyefinity? Request a demo of our cloud-based software or call our Account Executives at 800.269.3666, option 2 if you have any questions about transitioning to Eyefinity.