Practice Perspectives: Scaling Smarter with Dr. Dane Bagley

“2020 forced us to rethink everything. We took the opportunity to transform our practice, leveraging Eyefinity [Eyefinity Encompass™ ],” says Dr. Dane Bagley, owner of Perfect Optical Eyecare Center in Huntsville, AL.

As demands on modern optometry practices continue to grow, achieving both operational efficiency and exceptional patient care has never been more critical. For Dr. Bagley, this dance wasn’t just a consideration, it was the motivator behind his decision to switch to Encompass. Now he can scale his practice confidently knowing his patient data and practice tools are always secure, accessible, and ready to meet future needs.

Shedding Outdated Technology

Dr. Bagley’s previous software struggled to match his practice’s growth with constant system shutdowns. For over 15 years, he depended on a smaller software system that simply couldn’t keep up. They tried to adapt by upgrading computers and servers, but these temporary fixes came at a high price and failed to keep daily operations on track.

“It was becoming apparent that we needed a more robust system. Eyefinity [Encompass] provides the VSP integration, so it made sense for us,” Dr. Bagley recalls.

By moving to a cloud-based solution, his practice could not only eliminate constant reboots but also provide a connected experience for staff and patients alike.

Finding the Right Fit

Dr. Bagley had a clear goal: he wanted a practice management platform that would increase efficiency and enhance the quality of care provided by his practice. After extensive research, Encompass was a natural fit given the high percentage of VSP^® patients he serves.

“We wanted to eliminate extra steps and ensure everything worked smoothly for our patients,” Dr. Bagley explains. “For practices with a good number of VSP patients, Eyefinity [Encompass] can make their entire workflow much more manageable. It’s not just about speed but effectiveness—it enables your practice to perform at the highest level.”

Efficiency Meets Effectiveness

Encompass delivered on the promise of efficiency, but it was the increase in effectiveness that made the biggest difference. His staff can now process claims faster, reduce administrative work and spend more time with patients, making documentation more streamlined.

“From a charting perspective, it has significantly improved the quality of our exams. It’s great to have such a powerful system connected to practice management; prescriptions and fees are automatically synced, ready for use,” he says.

With a more efficient workflow, Dr. Bagley has the space to give patients greater confidence in the treatment they receive.

Results: A Practice that Runs Better, Serves Better

Today, Dr. Bagley’s practice is thriving with Encompass, improving both the operational side and the quality of care. Although efficiency gains are a welcome benefit, the ability to serve patients more effectively is the real win.

“It’s not just about efficiency—it's about being better at what we do,” Dr. Bagley emphasizes. By embracing practice technology that enhances both speed and care, his practice has become a model of how the optometry industry can evolve.

Practices looking to create a better patient experience while maintaining smooth, scalable operations can find a powerful ally in Eyefinity. Be prepared for today’s demands and tomorrow’s opportunities by learning how Encompass can help you stay on top. Request a demo.