Increasing Accessibility: Making a Difference with Dr. Nichole Moos

“I've been wearing glasses since I was in third grade and have dry eye myself. Because of my personal background navigating eye care, I feel that I can relate to patients and help their eyes to feel their best and then help them see their best as well,” says Dr. Nichole Moos, the owner and leading O.D. of Capitol Optometry, an independent practice that’s been in business since 2019.

For years, the practice was based in one location, nestled in the heart of downtown Sacramento, but in 2024 the team decided that an expansion was due. With a second location now up and running in the Curtis Park neighborhood in Sacramento, Dr. Moos along with her passionate team have the space and resources to take their practice to the next level.

 “We specialize in myopia and dry eye disease management, as well as medical visits like comprehensive diabetic exams and glaucoma exams,” Dr. Moos says.
 

Saving staff time

With a total of three doctors, including Dr. Moos herself, operating out of two practice locations, saving time for the staff is crucial. The team has been using Eyefinity Encompass™ and Eyefinity PatientNavigator™ to help improve practice efficiency, thanks to the swift and modern approach to securely deliver patients their post-visit information.

“Patients request their prescriptions all the time. Even though we send them home with a paper copy, they often lose it, so they like having immediate access to it online,” Dr. Moos explains. “But an even bigger time saver has been the invoicing, so they have access to their invoices as well. We have a lot of patients who have health savings accounts and flex spending accounts, and they're always asking for copies of their receipts. It's nice to give the staff time to input the orders throughout the day and then patients have immediate access to it without it having to be emailed when they come to pick up whatever they purchased.”

For certain digital communications that require staff involvement, Eyefinity PatientNavigator helps the practice staff avoid unnecessarily lengthy discussions for both the patient and the doctor with its pre-written, structured responses. These templates help ensure consistency and clarity in messaging with an efficient speed.

“If a patient texts us asking for a prescription, my team can just use a quick template that says, ‘You can access it securely here with instructions.’ It’s so much faster than downloading or emailing something that isn't secure. It's really helped to streamline everything for patients and our staff too.”
 

A system that promotes practice growth

Eyefinity PatientNavigator isn’t just focused on helping to improve how your patients interact with your practice, it’s also designed to provide greater visibility and valuable data insights.

“I really like that it drives patients back to our website,” says Dr. Moos. “The more visits that you get, the more it helps your SEO when you're thinking about marketing and making your website more accessible. That extra traffic has been helpful.”

Dr. Moos also appreciates the ability to track patient engagement through the Encompass platform.

“I like that you can log in and see how many people are accessing the information. It gives us a better sense of patient behavior. For example, if a lot of people are requesting prescriptions it might suggest that your optical is not capturing those sales. That kind of back-end data has been very insightful and has helped our optical to improve and grow.”
 

The bottom line

Now balancing the responsibilities of two locations, Dr. Moos is looking forward to leveraging Eyefinity^® tools to further enhance her efficiency and patient care.

“Eyefinity Encompass overall has been really helpful in streamlining,” Dr. Moos shares. “The EHR and the practice management are so interconnected. Being able to bill with one click instead of having to go and rebill through Eyefinity online has saved us a lot of time.”

Ready to see how Eyefinity PatientNavigator works with Eyefinity Encompass to help streamline your patient care? Request a demo and a member of our team will be in touch shortly!